Determination of customer presence based on communication of a mobile communication device digital signature

US9514463B2 · kind B2 · utility

Assignee

• Bank of America Corporation · US

Inventors

• David M. Grigg · Rock Hill, US
• Richard Andrew Starbuck · Windsor, US
• Carrie Anne Hanson · Charlotte, US
• Alicia C. Jones-McFadden · Fort Mill, US
• Nathan Dent · Concord, US
• Nicholas J. Munson · Waxhaw, US
• Matthew K. Bryant · Gastonia, US

Key dates

• Filing date: Sep 16, 2015
• Grant date: Dec 6, 2016
• Expiry date: Sep 16, 2035

Classification

• Technology area (CPC G): Physics
• CPC primary: G02B2027/0187
• WIPO field: Optics
• WIPO sector: Instruments

Abstract

Systems, apparatus, and computer program products provide for monitoring an area within or proximate to a place of business for digital signatures of mobile communication devices, such as cellular devices or wearable communication devices. The captured digital signatures are then matched to digital signatures associated with existing customers of the business to determine the presence of the existing customer within or proximate to the place of business. Once the presence of the existing customer within or proximate to the business is known, the business can access other relevant information, such as customer profile information, prior transaction/interaction information or the like to enhance the customer's current interaction with the business. Moreover, once the presence of the existing customer is known, location determining mechanisms may implemented to track the location of the known customer within or proximate to the place of business for the purpose of positively identifying the known customer.