Adjusting, synchronizing and service to varying rates of arrival of customers
US9531608B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 12, 2013 |
| Grant date | Dec 27, 2016 |
| Priority date | — |
| Expiry date | Apr 15, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Numbers of servers at latter stage services are synchronized with arrivals of customers at the latter stage services. Detecting entering customers' entries and passages by intermediate points are communicated to a computer. The computer predicts arrivals of customers for the latter stage services and needs for increases or decreases in numbers of servers. Lead times allow changing numbers of servers at the latter stage services to meet changing needs. Detections of times of servers with customers and detections of arrivals of customers at the latter stage services are communicated to the computer aid the estimations of changed requirements for numbers of servers. The computer provides the estimations of server requirement changes to managers and automated controllers with sufficient lead time to facilitate smooth transitions in increasing or decreasing the numbers of servers. Wait lines at checkout registers, call center on-hold times and inter-computer communication delays are avoided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.