Order management system with technical decoupling
US9542699B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 9, 2011 |
| Grant date | Jan 10, 2017 |
| Priority date | — |
| Expiry date | Feb 13, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0635
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An order management system is provided. The order management system receives a provisioning order, where the provisioning order includes at least one order line, and where the at least one order line of the provisioning order references a product specification. The order management system transforms the provisioning order into a service order, where the service order includes at least one order line, and where at least one order line of the service order references a customer-facing service specification. The order management system transforms the service order into a technical order, where the technical order includes at least one order line, and where at least one order line of the service order references one of: a resource-facing service specification; or a resource. Thus, the order management system can define a customer-facing service that is not coupled to a technical implementation, nor coupled to a product offering.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.