Method and system for informing a user that a call is no longer on hold
US9560197B2 · kind B2 · utility
4Cited by
3References
16Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jun 3, 2016 |
| Grant date | Jan 31, 2017 |
| Priority date | — |
| Expiry date | Jun 3, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W68/02
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.