Systems and methods for providing a virtual assistant
US9571645B2 · kind B2 · utility
18Cited by
6References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 16, 2013 |
| Grant date | Feb 14, 2017 |
| Priority date | — |
| Expiry date | Dec 16, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q50/40
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method for conducting a call between a caller and an interactive voice response (IVR) system, the caller using a device to conduct the call, the device configured to execute a virtual assistant, the method comprising using the virtual assistant to conduct the call at least in part by influencing the style of information provided to the caller during the call and/or the content of information passed between the device and the IVR system during the call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.