Monitoring overall service-level performance using an aggregate key performance indicator derived from machine data
US9584374B2 · kind B2 · utility
67Cited by
16References
30Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 30, 2014 |
| Grant date | Feb 28, 2017 |
| Priority date | — |
| Expiry date | Oct 30, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06T2200/24
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One or more processing devices derive a value for each of a plurality of key performance indicators (KPIs). Each KPI indicates a different aspect of how the same service provided by one or more entities is performing at a point in time. Each KPI is defined by a search query that derives the value for that KPI from machine data associated with the one or more entities that provide the same service. The one or more processing devices calculate a value for an aggregate KPI for the same service from the values for each of the plurality of KPIs.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.