Contacting remote support (call home) and reporting a catastrophic event with supporting documentation
US9594622B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 4, 2015 |
| Grant date | Mar 14, 2017 |
| Priority date | — |
| Expiry date | May 24, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5074
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, a notification to a recipient may be transmitted. A service ticket is created associated with the failure. One or more other problem events occurring during the failure is detected and an indication that the other problem events occurred during the failure is recorded. Notifying the recipient during the failure, of the one or more other problem events, is prevented. Responsive to detecting a resolution of the failure, the service ticket is updated with the other problem events with the indication that the other problem event occurred during the failure.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.