Patent · US Active

System and method for encrypting and recording media for a contact center

US9596344B2 · kind B2 · utility

4Cited by

36References

23Claims

0Family size

Assignee

Genesys Telecommunications Laboratories, Inc. · US

Inventors

Henry Lum · Markham, CA
Vladimir Filonov · Lafayette, US
Jeffrey Culbert · King City, CA
Daniel Blander · Villa Park, US
Somasundaram Subramaniam · Viralimalai, IN
Angelo Cicchitto · Milano, IT
Paul Gvildys · Toronto, CA

Key dates

Filing date	Aug 30, 2013
Grant date	Mar 14, 2017
Priority date	—
Expiry date	Nov 18, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/609
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.