Estimating value of information technology service management based on process complexity analysis
US9600784B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 4, 2008 |
| Grant date | Mar 21, 2017 |
| Priority date | — |
| Expiry date | Jun 10, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0283
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Techniques are disclosed for quantitatively estimating a value of a given process, such as an IT service management process. For example, a computer-implemented method for estimating a value based on a complexity analysis of a given process comprises a computer performing the following steps. A context for the given process is identified. A baseline for the given process is quantified. The process baseline comprises a key performance indicator and an underlying complexity measure. An improvement measure for the given process is determined. The improvement measure is achieved by at least one of a tooling deployment or a process transformation. A value derived for the given process is estimated based on the context identifying, baseline quantifying, and improvement determining steps.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.