System and method for correlating user call response to electronic messages
US9609145B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 14, 2016 |
| Grant date | Mar 28, 2017 |
| Priority date | — |
| Expiry date | Jun 14, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/652
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method of correlating outgoing electronic communications with received electronic messages includes: sending an electronic message associated with a second party to a first party; subsequently receiving an outgoing electronic communication from the first party by the second party; automatically determining whether the outgoing electronic communication resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received outgoing electronic communication; and if it is determined that the outgoing electronic communication resulted from the electronic message, flagging the outgoing electronic communication to have a different status from outgoing electronic communications not determined to have resulted from an electronic message.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.