Apparatus and methods for decomposing service processes and for identifying alternate service elements in service provider environments

US9613324B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Christian Bartsch · Dieburg, DE
• Genady Grabarnik · Scarsdale, US
• Larisa Shwartz · Scarsdale, US
• Christopher Ward · Glen Ridge, US

Key dates

• Filing date: Mar 28, 2008
• Grant date: Apr 4, 2017
• Expiry date: Apr 22, 2031

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L41/5009
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.