Messaging system with multiple messaging channels

US9621500B2 · kind B2 · utility

Assignee

• FACEBOOK, INC. · US

Inventors

• Daniel Hsiao · East Palo Alto, US
• Joel Benjamin Seligstein · Redwood City, US
• Mark E. Zuckerberg · Palo Alto, US
• Kenneth M. Lau · Campbell, US
• Ross David Bayer · Mountain View, US
• Zheng Zhang · Palo Alto, US
• Benjamin Peter Davenport · Palo Alto, US
• Peter Xiu Deng · Mountain View, US
• Ben Hamilton · Santa Clara, US
• Lucy Congyun Zhang · Palo Alto, US
• Jonathan David Perlow · San Francisco, US

Key dates

• Filing date: Oct 23, 2015
• Grant date: Apr 11, 2017
• Expiry date: Oct 23, 2035

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L69/14
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

A messaging system facilitates communication between users through various messaging channels. The messaging system supports multiple communication channels and includes a messaging module that automatically selects one or more of the messaging channels for delivering a message to a recipient of the message using, for example, a set of policy rules or a trained model. The messaging module may also provide, in a user interface for sending and receiving messages, a visual indication of the selected messaging channel to the sender of the message to provide the user with transparency about how the message will be delivered. Additionally, the message may be delivered via multiple messaging channels, where the messaging module may rescind messages from some of the messaging channels upon receiving a reply from the recipient of the message or other confirmation that the recipient has seen the message via one of the communication channels.