Personalized presentation of performance ratings of remote video assistant during remote video assistant selection
US9621846B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 20, 2015 |
| Grant date | Apr 11, 2017 |
| Priority date | — |
| Expiry date | Jul 28, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N7/14
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
The present invention relates to capturing and presenting, in conjunction with video assistant selection, personalized, user-specific performance ratings for video assistants that the user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with and at least one corresponding user-specific performance rating) and presents a listing of the video assistants which the user previously interacted with along with at least one user-specific performance rating for each remote video assistant. By providing for display of the user-specific performance rating along with the video assistant identifier, the user is aware of not only which video assistants they conducted transactions/interactions with in the past, but also how the remote video assistant performed for the user during the previous transactions/interactions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.