Patent · US Active

System for extracting customer feedback from a microblog site

US9626427B2 · kind B2 · utility

0Cited by

4References

10Claims

0Family size

Assignee

Benbria Corporation · CA

Inventors

Wojciech Fraczak · Gatineau, CA
Ying Du · Ottawa, CA

Key dates

Filing date	Feb 11, 2016
Grant date	Apr 18, 2017
Priority date	—
Expiry date	Feb 11, 2036

Classification

Technology area (CPC H)Electricity
CPC primaryH04L43/04
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A system for extracting customer feedback from a microblog site includes a retrieval unit coupled to the microblog site to capture microblog updates. A filter unit coupled to the retrieval unit filters the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates. A learning unit coupled to the filter unit prioritizes the filtered microblog updates, and a classification unit coupled to the learning unit classifies the filtered and prioritized microblog updates. An action unit coupled to the classification unit performs appropriate actions based on the classified, filtered and prioritized microblog updates.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.