Automated banking machine with remote user assistance

US9640041B2 · kind B2 · utility

Assignee

• Diebold Self-Service Systems Div of Diebold, Inc. · US

Inventors

• James Block · North Lawrence, US
• H. Thomas Graef · Bolivar, US
• Paul D. Magee · North Canton, US
• Donald S. Nelson, Jr. · Akron, US
• James Meek · Canton, US
• Daniel S. McIntyre · Uniontown, US
• Mark DePietro · Canton, US
• Natarajan Ramachandran · Uniontown, US

Key dates

• Filing date: Feb 17, 2015
• Grant date: May 2, 2017
• Expiry date: Feb 17, 2035

Classification

• Technology area (CPC G): Physics
• CPC primary: G07F19/206
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In an example embodiment, an automated banking machine that allows a customer to employ a mobile wireless device for performing banking transactions. The customer may request assistance from a teller or other bank personnel at a remote location. An audio, and optionally video, communication may be initiated between the remote location and the customer. The customer may use either the automated banking machine, mobile wireless device, or both for communicating with the remote location.