Patent · US Active

Methods and systems for determining conversation quality

US9641681B2 · kind B2 · utility

20Cited by

11References

30Claims

0Family size

Assignee

TalkIQ, Inc. · US

Inventors

Yonathan Nuta · San Francisco, US
John Evans · Bethesda, US
James William Palmer · San Francisco, US
Etienne Manderscheid · Mill Valley, US
Cynthia Henderson · San Francisco, US

Key dates

Filing date	Apr 27, 2016
Grant date	May 2, 2017
Priority date	—
Expiry date	Apr 27, 2036

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/556
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Predictive models may be trained to estimate values of conversation quality metrics for ongoing conversations. A predictive model may be trained to predict the outcome of an ongoing conversation based on the values of conversation quality metrics for the conversation. The trained predictive model may be used to predict the outcome of an ongoing conversation, and/or to provide recommendations to a participant in the conversation regarding adjustments to the participant's communications that are predicted to improve the outcome of the conversation.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.