Dining experience management

US9659333B2 · kind B2 · utility

Assignee

• Disney Enterprises, Inc. · US

Inventors

• John Padgett · Clermont, US
• Bart D. Butler · Four Corners, US
• Michael G. Jungen · Orlando, US
• Bonnie J. Spivey · Orlando, US
• Randy Chancey · Windermere, US
• Lawrence Todd Heard · Clermont, US

Key dates

• Filing date: Jul 19, 2013
• Grant date: May 23, 2017
• Expiry date: Mar 31, 2034

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/063
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

The present disclosure relates to a system configured to manage a dining experience for guests at a food service establishment. In some implementations, the system may comprise one or more guest identification devices, one or more sensors, one or more host systems, and one or more processors. The system may be configured such that real-time detailed information about the food service establishment, guests of the food service establishment, food orders placed by guests of the food service establishment, table states of the tables in the food service establishment, and tasks performed by staff members is provided to the staff members of the food service establishment. The information may facilitate a unique guest experience for guests of the food service establishment wherein the guests may place a food order remotely, arrive at the food service establishment and self-select a table, and receive delivery of their food order at their selected table.