Automated service solution delivery
US9665656B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 18, 2011 |
| Grant date | May 30, 2017 |
| Priority date | — |
| Expiry date | May 29, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/958
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A group of software update uniform resource locators (URLs) that each reference software support information related to one of a group of initial logical components of a deployed software package are hosted at a software update server. The group of initial logical components represent problem reporting domains of the deployed software package. A request, initiated by a selection at a computing device of one of the software update URLs, for the software support information referenced by the selected software update URL for the one of the group of initial logical components of the software package is detected. The software support information referenced by the selected software update URL for the one of the group of initial logical components is downloaded.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.