Recommending server management actions for information processing systems
US9667473B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 28, 2013 |
| Grant date | May 30, 2017 |
| Priority date | — |
| Expiry date | Mar 8, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/0686
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
One or more embodiments identify server management actions for resolving problems associated with one or more nodes in information technology infrastructure. In one embodiment, a node-ticket record for an information processing node associated with at least one problem ticket is generated. A set of node-ticket clusters is queried based on the node-ticket record. Each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster. The set of server management actions was previously performed to resolve at least one operational problem associated with at least one information processing node. At least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold is identified based on the querying.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.