Extracting quotes from customer reviews
US9672555B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 18, 2011 |
| Grant date | Jun 6, 2017 |
| Priority date | — |
| Expiry date | Aug 19, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/205
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Technologies are described herein for extracting quotes for an item from customer reviews. Individual sentences or phrases contained in customer reviews regarding an item or category of items are parsed into a collection of sentences. A list of topics is generated from the collection of sentences, and each sentence or phrases is assigned a topic from the list of topics. The most relevant topics from the list of topics are identified for a particular item, and one or more sentences or phrases from customer reviews for the particular item are selected for each of the most relevant topics that best represent the sentences associated with the item and assigned to that topic, according to content and sentiment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.