Methods and apparatus for secure remote connection

US9674106B2 · kind B2 · utility

Assignee

• RealVNC Ltd · GB

Inventors

• Nicolas David Reeves · Cambridge, GB
• Christopher Michael Goldsmith · Cambridge, GB
• Antony Clive Mann · Cambridge, GB
• Philip John Richards · Cambridge, GB
• Thomas Henry Lynn · Cambridge, GB
• Katarzyna Maria Czeczot · Cambridge, GB

Key dates

• Filing date: Dec 4, 2013
• Grant date: Jun 6, 2017
• Expiry date: Jul 4, 2034

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L63/0869
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

A method and system for establishing a helpdesk session between a subscriber device and a customer support representative (CSR) device following a request for a helpdesk session. The system issuing, on receipt of said request, a credential pair comprising subscriber credentials for a subscriber device and CSR credentials for a CSR device which is paired with the subscriber device. The subscriber credentials are transferred to the subscriber device and the CSR credentials are transferred to the CSR device. The subscriber and CSR credentials are then transferred to a core node for authentication. If the credentials are authentic the helpdesk session between the paired subscriber device and the CSR device is established.