Cloud-based communication account security
US9680843B2 · kind B2 · utility
3Cited by
9References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 22, 2014 |
| Grant date | Jun 13, 2017 |
| Priority date | — |
| Expiry date | Aug 8, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L63/1433
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A request is received over a network to resolve a problem relating to a networked user device. The request is accepted in order to provide user service. Based on the request, one of multiple available diagnostic algorithms is selected to analyze user data related to a user's account to identify symptoms of the problem and diagnose a cause of the symptoms identified.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.