Methods and systems for managing telecommunications and for translating voice messages to text messages
US9686414B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 9, 2016 |
| Grant date | Jun 20, 2017 |
| Priority date | — |
| Expiry date | Feb 9, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/203
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Systems and methods that can be utilized to convert a voice communication received over a telecommunication network to text are described. In an illustrative embodiment, a call processing system coupled to a telecommunications network receives a call from a caller intended for a first party, wherein the call is associated with call signaling information. At least a portion of the call signaling information is stored in a computer readable medium. A greeting is played the caller, and a voice communication from the caller is recorded. At least a portion of the voice communication is converted to text, which is analyzed to identify portions that are inferred to be relatively more important to communicate to the first party. A text communication is generated including at least some of the identified portions and including fewer words than the recorded voice communication. At least a portion of the text communication is made available to the first party over a data network.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.