Method and apparatus for automatically determining causes of service quality degradation
US9692671B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 4, 2012 |
| Grant date | Jun 27, 2017 |
| Priority date | — |
| Expiry date | Nov 16, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/16
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Causes of service quality degradation in a communication network are determined for automated root cause analysis by identifying occurrence of degradation in service quality within a user session; identifying an underperforming resource of the communication network during occurrence of said identified degradation in service quality; in response to determining that the underperforming resource has at least one dependant resource, identifying any underperforming dependant resources during occurrence of said identified degradation in service quality; and outputting a plurality of causes of the service quality degradation including the identity of each of the identified underperforming resources.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.