Patent · US Active

Systems, method, and computer program product for cross-channel customer relationship management support with dynamically inserted voice call numbers

US9699311B2 · kind B2 · utility

1Cited by

2References

35Claims

0Family size

Assignee

Dialogtech, Inc. · US

Inventors

Irvin M. Shapiro · Skokie, US
Timothy Edman Dupree · Naperville, US
Khyle David Keys · Lindenhurst, US

Key dates

Filing date	Mar 28, 2014
Grant date	Jul 4, 2017
Priority date	—
Expiry date	Apr 3, 2034

Classification

Technology area (CPC H)Electricity
CPC primaryH04M7/0033
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Disclosed embodiments relate generally to Customer Relationship Management (CRM), and more particularly to a system, methods, and computer program products providing or supporting a cross-channel CRM support system for serving contact phone numbers for display at a web site and using such numbers to track, analyze and utilize prospective customer behavior on the Internet prior to the prospective customer calling the served contact phone number.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.