Computer-implemented system and method for processing caller responses
US9699315B2 · kind B2 · utility
17Cited by
8References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 13, 2013 |
| Grant date | Jul 4, 2017 |
| Priority date | — |
| Expiry date | Sep 5, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/60
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialog are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.