Customer support using virtual machines
US9703659B2 · kind B2 · utility
1Cited by
5References
17Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 10, 2007 |
| Grant date | Jul 11, 2017 |
| Priority date | — |
| Expiry date | Jun 5, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/08
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A customer support system includes at least one subsystem to communicate with a customer about a problem with a customer information handling system (IHS), wherein the customer IHS includes a plurality of first customer IHS data. The plurality of first customer IHS data is received from the customer and used to create a virtual IHS having substantially the same characteristics as the customer IHS. A problem with the customer IHS is then diagnosed using the virtual IHS.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.