Communication monitoring based on sentiment
US9710459B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 18, 2015 |
| Grant date | Jul 18, 2017 |
| Priority date | — |
| Expiry date | Oct 1, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Method and system are provided for communication monitoring based on sentiment. The method includes: monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication includes text input by the sender; and analyzing the text of the new communication using sentiment analysis and determining a sentiment score on a scale between negative sentiment and positive sentiment. In response to the sentiment score for the text of the new communication being on the negative side of a predefined threshold on the scale, referencing an overall relationship score based on past communications between the sender and the recipient. In response to the overall relationship score being on the negative side of a predefined threshold, holding a transmission of the new communication for further review.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.