Method and system of measuring customer satisfaction with purchased vehicle
US9710816B2 · kind B2 · utility
0Cited by
5References
20Claims
0Family size
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Key dates
| Filing date | Aug 5, 2008 |
| Grant date | Jul 18, 2017 |
| Priority date | — |
| Expiry date | Feb 21, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0203
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method of measuring customer satisfaction with a product. The method may assess customer satisfaction from information collected after purchasing the product. This post-purchase information may be collected, for example, by monitoring customer expressions made while interacting with the product. Optionally, the settings and operating conditions of the product may be separately monitored and cross-referenced with the customer expressions to tie the expressions with specific characteristics of the product.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.