Systems and methods for representative credit predicated upon relationship development
US9723146B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 13, 2015 |
| Grant date | Aug 1, 2017 |
| Priority date | — |
| Expiry date | Aug 13, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Described herein are systems and methods for generating and ascribing credit to customer representatives for facilitating conversations between the customer and other customer representatives. A representative may store notes regarding an interaction with a customer. Subsequently, a different representative may utilize those notes to facilitate a future interaction with the customer, and accordingly and concurrently indicate that the notes were useful. As a result of this indication, a rating related to the original representative may be positively influenced. This information may also be used to measure the relationship between the company and the customer and/or as a measure of how some or all customer representatives are performing.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.