Network based onsite support
US9729265B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 24, 2013 |
| Grant date | Aug 8, 2017 |
| Priority date | — |
| Expiry date | May 2, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/55
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems and methods for providing onsite support to technicians of a network include a hardware means for automatically detecting the presence of an onsite technician at the network node, and providing support to the onsite technician through a communications channel provided by the network node. The communications channel can be an optical service channel or a general communication channel (GCC) configured according to G.709 standard, for example. The hardware means can be further configured to determine an identity of the onsite technician and/or authenticate the onsite technician. The hardware means may comprise a dongle communicatively coupled to a network element or shelf at the network node via a universal serial bus (USB) port or BLUETOOTH connection.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.