Monitoring SMS messages related to server/customer interactions
US9736040B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 7, 2014 |
| Grant date | Aug 15, 2017 |
| Priority date | — |
| Expiry date | Nov 12, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/14
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system, method and/or computer program product monitors delivery of text messages related to network traffic between a user's electronic system and a server. A capture server captures a network traffic message from a user's electronic system to a solution server. In response to capturing a request for specific information from the solution server, the capture server captures a related text message from the solution server to a text message gateway. The capture server then monitors a text message log within the user's electronic system, which contains a record of text messages received by the user's electronic system. In response to the text message log containing no record of the text message from the solution server within a predetermined length of wait time, the capture server generates and transmits an alert message to the solution server.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.