Preventing messages from being sent using inappropriate communication accounts
US9736100B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 29, 2015 |
| Grant date | Aug 15, 2017 |
| Priority date | — |
| Expiry date | Jun 20, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method, system and computer program product for preventing messages from being sent using inappropriate communication accounts. A message created by a user of a mobile device is analyzed to identify the topic and sentiment. The appropriateness of the message being sent to the intended recipient(s) using a selected communication account (e.g., company social media account) is determined based on one or more factors, including the analysis of the message to identify the topic and sentiment. A score is generated as to the appropriateness of sending the message to the intended recipient(s) based on such an analysis. If the score is less than a threshold value, then the message is deemed to not be appropriate to be sent to the intended recipients using the selected communication account. In this manner, potentially erroneous communications, such as accidentally posting a message to a wrong social media account, may be prevented.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.