System for generating responses to requests
US9736268B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 23, 2017 |
| Grant date | Aug 15, 2017 |
| Priority date | — |
| Expiry date | Feb 23, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A server automatically generates a response to a request received from a first user. The server receives configuration information for configuring response templates for a second user. The configuration information indicates matching preferences, where each matching preference specifies a request field and a corresponding set of one or more expected values, and a message body that includes a set of one or more placeholder values. The response templates are generated for the second user according to the configuration information. The request is received from the first user. The second user is selected to respond to the request received from the first user. The response template that is determined to closest match to the request is automatically selected. The response is automatically generated using the selected template including populating the placeholder values with information extracted from the request. The generated response is transmitted to the first user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.