Agent evaluation system
US9742914B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 21, 2014 |
| Grant date | Aug 22, 2017 |
| Priority date | — |
| Expiry date | Oct 21, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/401
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for determining evaluation information using audio data includes receiving a specification of an evaluation form, the evaluation form including a number of questions, each question having a number of possible answers. A user is received indicating that a first answer of the number of possible answers for a first question of the number of questions should be determined automatically from the audio data, the audio data including speech of a subject. A user input is received associating a first constraint of a plurality of constraints with the first answer. The audio data is processed to determine whether the audio data putatively satisfies the first constraint. The first answer is assigned as an answer to the first question if the audio data putatively satisfies the first constraint. The first answer is stored as the answer to the first question in the evaluation form.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.