Automated compliance scripting and verification

US9754263B1 · kind B1 · utility

Assignee

• Wells Fargo Bank, N.A. · US

Inventors

• John Raymond Apple · San Francisco, US
• Gary Brewer · Taylorsville, US
• Mary Lynn Leary · Phoenix, US
• Chirag Shah · Sunnyvale, US
• Kourtney Eidam · Marietta, US

Key dates

• Filing date: Jan 6, 2016
• Grant date: Sep 5, 2017
• Expiry date: Jan 6, 2036

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0281
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In an example, a method for implementing a disclosure message requirement may include operations to detect a condition requiring an output of the disclosure message and to control output of the disclosure message, in a communication session that follows a process workflow. The process workflow may be modified to include pausing further actions in the process workflow, outputting of the disclosure message in the communication session, and then resuming actions in the process workflow in response to successfully outputting the entire disclosure message to a customer user. In some examples, the communication session involves a telephone call session between a customer service agent and a customer. In some examples, user interface functions related to the process workflow are disabled and then enabled, to prevent the agent from proceeding in the process workflow for a product or service until the disclosure has been successfully output.