Metrics management and monitoring system for service transition and delivery management
US9760592B2 · kind B2 · utility
4Cited by
7References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 20, 2014 |
| Grant date | Sep 12, 2017 |
| Priority date | — |
| Expiry date | Feb 13, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/142
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A service engagement map may be generated based on data collected associated with the service transition and delivery processes. The service engagement map may be refined iteratively by discovering additional data associated with the service transition and delivery processes and updating the service engagement map according to the additional data. Engagement metrics may be computed based on the service engagement map and presented. The service engagement map may also be presented visually.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.