Method and system for providing assistance via video
US9760892B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 13, 2008 |
| Grant date | Sep 12, 2017 |
| Priority date | — |
| Expiry date | Jun 15, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/257
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system, device, and method for providing assistance to a user may include initiation of a video and/or text chat session as an audio telephone call between a terminal operated by the user and a call host, establishment, by the call host, of an audio connection between the user terminal and call host for the audio telephone call, a routing, by the call host, of the audio telephone call to a terminal of a human agent, the routing depending on a type of assistance requested by the user, and the user terminal and the agent terminal establishing a video connection and/or a text chat connection between the user terminal and the agent terminal after the audio telephone call is accepted by the agent terminal.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.