Real time usability feedback with sentiment analysis
US9760913B1 · kind B1 · utility
2Cited by
1References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 24, 2016 |
| Grant date | Sep 12, 2017 |
| Priority date | — |
| Expiry date | Oct 24, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/36
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Providing user software feedback and conflict resolution from a kiosk device. A computer of the kiosk captures audio and visual data from a user during an interaction between the user and software of the kiosk device. The computer analyzes the audio data and visual data to determine at least a sentiment of the user relative to the interaction and determines a score for the interaction. If the score is greater than a threshold, the computer determining at least a portion of the software needs improvement based on the score and the determined sentiment of the user during the interaction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.