Distributed CMDB information within a service management ticketing system
US9767134B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 1, 2014 |
| Grant date | Sep 19, 2017 |
| Priority date | — |
| Expiry date | Jan 31, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/235
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and/or computer program product locally manages configuration item (CI) information on CI systems. A request is received for authorized CI information that describes an authorized change to be made to a particular CI system. In response to receiving the request for the authorized CI information, a ticketing system searches a Configuration Management Database (CMDB) stub database for a location of a CI to be changed according to the authorized change to the particular CI system, where the CMDB stub database contains no CIs, and where the CMDB stub database contains a location of CI systems in which CIs are locally stored. One or more processors initiates the authorized change to the particular CI system requested by the request, and updates, by the particular CI system, the CI in the particular CI system to reflect the authorized change to the particular CI system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.