Method and apparatus for economic exploitation of waiting time of customers at call centers, contact centers or into interactive voice response (IVR) systems
US9767473B2 · kind B2 · utility
3Cited by
13References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 9, 2007 |
| Grant date | Sep 19, 2017 |
| Priority date | — |
| Expiry date | Feb 18, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/50
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A structure and method includes a detector to determine that a caller is waiting for service. A presentation module presents an advertisement to the waiting caller, wherein a compensation is paid to have the advertisement presented to the waiting caller.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.