Patent · US Active

System and method for geo-location based media recording for a contact center

US9781253B2 · kind B2 · utility

1Cited by

36References

20Claims

0Family size

Assignee

Genesys Telecommunications Laboratories, Inc. · US

Inventors

Henry Lum · Markham, CA
Vladimir Filonov · Lafayette, US
Jeffrey Culbert · King City, CA
Daniel Blander · Villa Park, US
Somasundaram Subramaniam · Viralimalai, IN
Angelo Cicchitto · Milano, IT
Paul Gvildys · Toronto, CA

Key dates

Filing date	Aug 30, 2013
Grant date	Oct 3, 2017
Priority date	—
Expiry date	Aug 30, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/609
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.