Facilitating user support of electronic devices using dynamic matrix code generation
US9792612B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 23, 2010 |
| Grant date | Oct 17, 2017 |
| Priority date | — |
| Expiry date | Nov 23, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/75
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An electronic device may derive information specific to the device, dynamically generate a matrix code that includes the information as well as user support information, and transmit the dynamically generated code to a display. When a user captures the matrix code with a reader device, the reader device may decode (or use a back end server to decode) the specific information specific and the user support information and initiate a user support request. Thus, user support for electronic devices may be facilitated utilizing dynamically generated matrix codes, such as (but not limited to) QR codes. In response to the initiated user support request, user support may then be provided for the user. Problems may be automatically taken care of for the user, tutorials may be provided for the user, one or more notifications may be provided to the user, service calls may be scheduled for the user, and so on.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.