Recommender engine for collections treatment selection

US9792653B2 · kind B2 · utility

Assignee

• Opera Solutions USA, LLC · US

Inventors

• Gregory Gancarz · San Diego, US
• Jenny Zhang · San Diego, US
• Kathleen Marie Crowe · San Diego, US

Key dates

• Filing date: Dec 13, 2011
• Grant date: Oct 17, 2017
• Expiry date: Feb 2, 2034

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/00
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system for automatically recommending treatments for delinquent accounts in collections is provided. The system includes one or more sub-models for analyzing and scoring delinquent accounts and comparing them to historical accounts to identify similar historical accounts. The system can select and recommend one or more treatments for the delinquent account based on treatments for the historical accounts that may have previously provided a favorable outcome for a similar account. The system may test the efficacy of new treatments and incorporate the results into the memory, thereby learning and adapting to new treatments and account behavior.