Customer service robot and related systems and methods
US9796093B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 23, 2015 |
| Grant date | Oct 24, 2017 |
| Priority date | — |
| Expiry date | Feb 15, 2036 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S901/47
- WIPO fieldHandling
- WIPO sectorMechanical engineering
Abstract
A robot for providing customer service within a facility includes a locomotion platform, an upper sensor for detecting objects within an upper field of view of the robot, a lower sensor for detecting objects within a lower field of view of the robot, a display and a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor. The robot computer is configured to detect the presence of a customer within the facility based on information received from at least one of the upper sensor and lower sensor, and the robot computer is further configured to access one or more databases storing information associated with products available to customers within the facility and to provide customer service to the customer based on the accessed information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.