Routing non-voice interactions in call centers or contact centers via existing traditional computer telephone integration systems
US9800726B2 · kind B2 · utility
0Cited by
7References
10Claims
0Family size
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Inventor
Key dates
| Filing date | Nov 10, 2016 |
| Grant date | Oct 24, 2017 |
| Priority date | — |
| Expiry date | Nov 10, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/50
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method(s) and system(s) through which non-voice interactions or activities can be routed through existing systems presently utilized for voice (or telephone call) routing.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.