System and method for guided printer servicing
US9805343B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 5, 2016 |
| Grant date | Oct 31, 2017 |
| Priority date | — |
| Expiry date | Jan 5, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/20
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A guided barcode printer diagnostic and servicing system and method includes a software application for a smart phone that simplifies the process of detecting problems with and servicing a malfunctioning barcode printer. Illustrated, audible, and/or written instructions prompt the user to obtain photographs, video recordings, and/or audio samples of the malfunctioning printer. Data processing algorithms extract diagnostic data from the photographs, video recordings, and/or audio samples. The diagnostic data is compared to known printer problem data stored in a database. If a potential problem is identified, a likely repair solution is presented with easy-to-follow servicing instructions. If a potential problem is not identified, additional troubleshooting steps are performed by the user, if needed, until the barcode printer is fixed or it is determined that a skilled service technician is needed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.