Preemptive trouble shooting using dialog manager
US9823993B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 24, 2015 |
| Grant date | Nov 21, 2017 |
| Priority date | — |
| Expiry date | Dec 17, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/865
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One or more problems may be detected in an executing application by retrieving runtime execution information from the application executing on one or more computers. The runtime information is transformed into a temporal sequence of events. A knowledgebase is searched for a dialog that has nodes in an order that match the temporal sequence of events according to a threshold degree. Responsive to finding the dialog in the knowledgebase, the dialog is launched on a user interface to interact with a user and guide the user through a problem identification and solution. Responsive to not finding the dialog, additional instrumenter is enabled in the application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.