System and method for managing E-commerce transactions

US9824379B2 · kind B2 · utility

Assignee

• AT&T Intellectual Property I, L.P. · US

Inventors

• Madhur Khandelwal · Atlanta, US
• E-Lee Chang · Mableton, US
• Horst J. Schroeter · New Providence, US
• Linda Roberts · Boynton Beach, US
• Darnell Clayton · Atlanta, US

Key dates

• Filing date: Sep 19, 2014
• Grant date: Nov 21, 2017
• Expiry date: Nov 4, 2034

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0611
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system that incorporates teachings of the present disclosure may include, for example, an avatar engine having a controller to retrieve a user profile of a user, present the user an avatar having characteristics that correlate to the user profile, detect one or more responses of the user during a communication exchange between the avatar and the user, identify from the one or more responses a need to engage in an e-commerce transaction, engage in a commercial exchange with a merchant system according to the e-commerce transaction, identify a commercial status of the e-commerce transaction from the commercial exchange with the merchant system, and present the user by way of the avatar the commercial status of the e-commerce transaction. Other embodiments are disclosed.