Resolving card malfunctions using card information access control

US9830756B1 · kind B1 · utility

Assignee

• Bank of America Corporation · US

Inventors

• Kirubel Getachew · Garland, US
• Greg M. Correro · Little Elm, US
• Andrew B. Glassman · Charlotte, US
• Murali Sampath · Flower Mound, US
• Anish Abraham · Sunnyvale, US
• Andy Anderson · McKinney, US
• Glenn Edward Hupfer · Meadowlark Drive, US

Key dates

• Filing date: May 25, 2016
• Grant date: Nov 28, 2017
• Expiry date: May 25, 2036

Classification

• Technology area (CPC G): Physics
• CPC primary: G07C9/27
• WIPO field: Control
• WIPO sector: Instruments

Abstract

An apparatus that includes a vision system configured to capture images of two-dimensional barcodes. The apparatus further includes a processor operably coupled to the vision system and a network interface. The processor is configured to process a captured image of a two-dimensional barcode on a card to obtain card processing information, to obtain user information for a user associated with the card, and to combine the card processing information with the user information to generate a resolution request message. The network interface is configured to send the resolution request message to an institution associated with the card.